1. 7-day money-back guarantee
You can request a full refund within 7 calendar days of your purchase date, for any reason.
2. How to request
Email [email protected] from the address linked to your account, with your order reference. No further justification is required.
3. Processing
Approved refunds are issued to the original payment method within 14 days of your request. Your bank may take a few additional days to show the credit.
Once the refund is processed, access to the plan ends.
4. After the guarantee period
After 7 days, purchases are non-refundable, except where required by law or in case of a serious fault on our side that prevents you from using the service.
5. No automatic renewal
You will never be charged again unless you choose to buy a new plan, so there is nothing to cancel.
6. Contact
VOLUMEXATO – LDA · NIF 519621980 · Av. Infante D. Henrique, 107, 2.º Dto., 2730-100 Barcarena, Portugal · [email protected]